IT Support Technician
We are seeking a IT Support Technician to join our IT Department as soon as possible. This is a great opportunity for a passionate technician to deliver front line IT support.
Contract type: Permanent – Full Time Support Staff – 36.5 hours all year round
Salary / Grade: NJC PT3 – PT8 (£24,796 – £27,254)
Start Date: ASAP
Would you like to work in a school that invests in developing and growing its staff? Are you committed to improving IT in schools If so, an exciting opportunity has arisen at King’s Norton School for Boys. We are seeking to appoint an enthusiastic, highly motivated, organised, and confident IT Support Technician to join our team. We are looking for someone who loves their subject and can communicate and share that passion with their students, colleagues, and the wider community.
The ideal candidate will have up-to-date knowledge and understanding of current developments in digital technology systems, cyber security and digital platforms used within the school environment.
At King Edward VI King’s Norton School for Boys, we are proud of our journey, and, with over 100 years of history, our school has many great traditions that live on in our ethos today. We maintain the best of these traditions and enhance them with the latest educational practice; this provides us with a blend of traditional values with a forward-looking approach to learning.
We are part of the King Edward VI Multi Academy Trust, which is a diverse family of schools serving Birmingham. The trust supports the school in our shared aim and values; to make Birmingham the best place to be educated. To achieve this, it is essential that we add value, academically, personally and culturally to our student’s journey. We are proud of our curriculum, teaching, learning and the results they enable our students to achieve. We are proud of our students and the way they develop as individuals through their interactions and experiences. We are proud of the range of opportunities that we offer which take our students out of their comfort zone and help them to build character, self-worth and resilience.
Aspiration is essential to all of this; it is the key to continually striving for improvement. Our motto is: “Humani Semper Contendimus”. – ‘we humans are always striving’. It drives us in providing the highest quality, well-rounded education for the boys we serve.
Applicants should complete the school’s application form sent to recruitment@knbs.co.uk. Please do not delay in sending in your application as applications will be considered as they arrive. We do not intend to consider any application that arrives after 4pm on Friday 5th December 2025, final shortlisting of applications will take place at this time and Interviews will be carried out Thursday 11th December 2025.
If you’d like a tour of the school or an informal conversation with a member of our team, please contact us on 0121 628 0010 or email recruitment@knbs.co.uk and we will happily oblige.
King Edward VI King’s Norton school for boys is committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment. The successful candidate will be subject to all necessary pre-employment checks, including enhanced DBS; Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work. All applicants will be required to provide two suitable references. For short-listed candidates an online search will also be carried out as part of due diligence on all short-listed candidates. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Job Description
| Post Holder: | |
| Purpose: | Support and deliver the school’s ICT services and contribute to the development of the school’s ICT strategy, in collaboration with the Senior IT Technician.Support and implement ICT-related projects that help to modernise ICT in line with current developments in technology. Be aware of relevant government and school policies, and the school’s responsibilities under these, when delivering ICT services, including those on safeguarding, health and safety and data protection.Support and supervise the school’s ICT and data systems, contributing to the planning, development and monitoring of ICT support services. Support and contribute to the overall ethos of the school. Participate in training and professional development opportunities as required.Undertake additional ICT responsibilities and support in any other duties as required. |
| Reporting to: | Digital Technology Manager |
| Liaising with: | Headteacher / SLT, other Heads of Faculty, Heads of Subject, Heads of House, Student Support Team, relevant staff with cross school responsibilities, relevant non-teaching support staff, and parents. External support staff (e.g. BEP or Local Authority) |
| Working Time: | 36.5 hours per week, all year round |
| Salary/Grade: | NJC PT3 – PT8 (£24,796 – £27,254) |
| Disclosure level: | Enhanced |
| Main (Core) Duties | |
| Organisation | – Assist the Digital Technology Manager in the procurement of ICT equipment. – Be responsible for supporting the maintenance of the school’s management information system (MIS), ensuring faults are identified and resolved in a timely manner. – Liaise with staff, pupils and suppliers to support the department and school’s aims and objectives. – Promote the effective and appropriate use of ICT equipment to staff, pupils and parents. – Contribute to the school’s ICT development plan to ensure effective and timely implementation within allocated areas of responsibility. – Maintain access information for information systems and be the administrator for all domain users and email accounts. – Keep up-to-date with developments in ICT and update practices where necessary. |
| Facilities and software maintenance | – Support he maintenance of all ICT hardware, software and the school’s network. – Carry out regular testing on all ICT facilities and software. – Carry out the installation of hardware, software and any other ICT equipment, ensuring they are safe before use. – Repair and maintain ICT equipment to maximise efficiency. Install updates on school software and hardware as soon as they are available. – Assist in the maintenance of the school’s internal intranet and external website, in line with SLT requests. – Support the maintenance of all software licences, ensuring all software is properly licensed. – Support the maintenance of the equipment register for all ICT equipment. – Ensure the correct disposal of damaged equipment in line with current procedures and legislation. |
| Technical support | – Assist with the school’s helpdesk provision (FreshDesk), ensuring timely resolution to requests and problems and provide regular status updates. – Keep up-to-date with, and provide support on, the main software packages used within the school.Set up equipment to support the delivery of the curriculum. – Provide advice and training to staff on ICT software where required. – Troubleshoot issues on staff and pupil computers, such as software, hardware, configuration and user errors, and ensure these are dealt with in a timely manner. – Be available to work varied hours to support events that require ICT assistance. – Provide high-quality user support in all areas of the school’s ICT systems. |
| Data Management | – Ensure all data is handled, stored and disposed of in accordance with the Data Protection Act 2018 and the UK GDPR. – Install software to ensure the safety of school data and report any breaches to the DPO. – Support the the school’s data management software, including fault resolution, updates, data backups and transfers. – Provide support to the schools administrative functions and MIS |
| Other Specific Duties: | – To be fully committed to safeguarding the welfare of children and young people. – To continue personal development as agreed – To promote the safe use of school facilities in line with the health and safety requirements. – To undertake any other duty as specified by the Headteacher not mentioned in the above. – Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. – Employees will be expected to comply with any reasonable request to undertake work of a similar level that is not specified in this job description. – Employees are expected to be courteous to colleagues and provide a welcoming environment to visitors and telephone callers. – The school will endeavour to make any necessary adjustments to the job and the working environment for any employee who develops a disabling condition. – This job description is current at the date shown, but following consultation with you, may be changed by the Headteacher to reflect or anticipate changes in the job which are commensurate with the salary and job title. |
Person Specification
| Desirable | Essential | Method of Assessment | |
| Knowledge/ Qualifications | |||
| A recognised computer or network qualification or equivalent experience. | X | Application / Certificate | |
| A college-level certificate in ICT, computing or a related subject. | X | Interview | |
| Good knowledge of Network infrastructure.Microsoft Office 365. Windows 10/11.Current ICT protocols and standards. Data protection requirements.Troubleshooting hardware, e.g. servers, routers and hubs.Data analysis. | X | Application / Interview | |
| Experience | |||
| Working successfully in a similar role. | X | Application / Interview | |
| Working with sensitive information. | X | Application / Interview | |
| Managing and interpreting data. | X | Application / Interview | |
| Installing and configuring ICT hardware and software. | X | Application / Interview | |
| Working successfully as part of a team. | X | Application / Interview | |
| Prioritising effectively. | X | Application / Interview | |
| Problem-solving and ICT solutions. | X | Application / Interview | |
| Personal Skills | |||
| Organised and efficient. | X | Application / Interview | |
| Reliable, punctual and have good attendance. | X | Application / Interview | |